Durban — The South African National Roads Agency SOC Ltd (Sanral) has cautioned road users to be careful of scammers spreading misinformation about the availability of support services on toll roads in South Africa.
A social media post that has gone viral on social media over the last few days provides “important information for drivers using national highways”.
According to the post:
Understanding the Toll Receipt: What’s hidden inside and why it’s crucial to keep it safe? Discover the additional benefits today:
- If your vehicle breaks down on the toll road, the toll company will handle towing and transport.
- For emergencies like running out of fuel or battery on an expressway, call 1033 for assistance. Within ten minutes, receive 5 to 10 litres of free petrol and help with tyre punctures.
- In case of an accident, contact the number provided on your toll receipt immediately.
- If someone falls ill during travel, toll companies ensure prompt ambulance service.
- Spread this information widely for everyone’s benefit. #TollPlaza
In a statement, Sanral said the post does not relate to any South African legislation. All information published by Sanral can be found on Sanral-owned platforms, including the Sanral website and social media pages.
The agency said any incident on the Sanral network should be reported to the authorities, either via the Central Communications Centre for that municipal district, 10111 for police emergencies, or 10177 for medical emergencies.
“Sanral is constantly working to improve and expand the Freeway Management System, which monitors the busiest freeways across the country. Through this system, operators are able to detect and respond to incidents on the network, ensuring the appropriate emergency response is activated,” Sanral’s statement read.
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